If you cannot open Workflow Manager or Form Builder Portal in 3PM Command, use this guide to sign in again, retry access, or return to Dashboard. It also explains what to check when access is restricted or a service is unavailable.
Your account must have access to the relevant area. In Forms, access can be limited separately for , , , and . If you do not have access to any available tabs, ask your administrator to request access for you.
If Workflow Manager Portal or Form Builder Portal asks you to sign in, use Sign In on the message shown. If your session has expired, sign in to 3PM Command again before trying to open the area.
If sign-in fails, check that your details are correct and try again. If you still cannot sign in, contact your administrator.
When an area cannot be opened, 3PM Command can show Workflow Manager Unavailable or Form Builder Unavailable.
For Workflow Manager, Retry starts a new access attempt. For Form Builder Portal, Retry prepares a new Form Builder session. If Retry does not resolve the problem, use Go to Dashboard and open the area again later.
Use Go to Dashboard when you want to leave the error message without retrying. If a page shows Something went wrong, select Go to dashboard to return to Dashboard. The rest of 3PM Command remains available when an individual page has an unexpected error.
You may not be signed in, your access may be unavailable, or the service may be temporarily unavailable. Select Sign In if it is shown, then select Retry. If that does not help, select Go to Dashboard and try Flow again later.
Check that you are signed in to 3PM Command and that your role has access to Forms. Select Retry on the Form Builder Unavailable message. If Access Restricted appears, contact your administrator to request access.
Select Sign In, complete the 3PM Command sign-in process, and then return to Flow or Forms.
It means you do not have permission to view any Forms tabs. Ask your administrator to grant access to the Forms, Builder, Submissions, or Submissions Table tab you need.
Select Go to Dashboard, then open the area again. If the problem continues, sign in again, check your connection, and contact your administrator.
No. When an individual page shows Something went wrong, the rest of 3PM Command remains available. Select Go to dashboard and continue from Dashboard.
