Use this article to resolve common 3PM Extractor problems in 3PM Command, including sign-in, loading, retry, Dashboard, Settings, and Extractor Settings issues.
If you are not signed in, 3PM Command shows an Authentication Required message and a Sign In button. Select Sign In to continue.
Select Sign In when 3PM Extractor shows the Authentication Required message. 3PM Command takes you to the sign-in process and returns you to the requested area after you sign in.
If sign-in fails:
When 3PM Extractor cannot load, 3PM Command shows 3PM Extractor Unavailable and a Retry button.
The same Retry option is available when Extractor Settings cannot load. Select Retry there to try opening Extractor Settings again.
If you see “3PM Extractor integration is not configured for your organization. Please contact your administrator.”, contact your administrator. Retrying will not configure the integration.
If you see “You are not authorized to access the 3PM Extractor.”, ask your administrator to check your access.
If you see “Unable to connect to 3PM Extractor. Please try again later.”, select Retry later or return to the main area and try again.
When 3PM Extractor is unavailable, select Go to Dashboard. 3PM Command returns you to the Dashboard so you can continue working in another area.
You can also use Go to Dashboard if you do not need to resolve the Extractor problem immediately. Returning to the Dashboard does not change your Extractor Settings.
When 3PM Extractor is loaded:
You can also open Settings, then select Extractor Settings in the area containing connection and integration options.
If Extractor Settings is unavailable, select Retry. To leave the error message, select Back to Settings.
You may not be signed in, the 3PM Extractor integration may not be configured for your organization, or you may not be authorized to access 3PM Extractor. Select Sign In if it is shown. Otherwise, follow the message on the page or contact your administrator.
3PM Command is still trying to start 3PM Extractor. Wait briefly, then select Retry if 3PM Extractor Unavailable appears. If the problem continues, return to the Dashboard and try again later.
Confirm that you are signed in, then select Retry once more. If the message says the integration is not configured or that you are not authorized, contact your administrator. For a connection problem, try again later.
Open 3PM Extractor and select Open settings, or open Settings and select Extractor Settings.
Yes. Select Go to Dashboard to return to the Dashboard. You can try 3PM Extractor again later.
