Use this guide to resolve common Administration access and organization-list messages in 3PM Command. It covers No organisations yet, No matching organisations, and the invitation actions Continue to Login and Go to portal sign-up.
The No organisations yet message appears on the embedded-apps dashboard when there are no organizations to display. The dashboard explains that organizations appear once users sign up.
Try these steps:
This message is different from a search problem: it means there are no organizations available to display, rather than that a search has hidden the results.
The No matching organisations message appears when organizations exist but the current search does not match an organization or owner email. The dashboard displays the search text in the message.
To resolve it:
The search is available in the organization view when organizations are present. You can also switch to By App to review the application view without the organization search.
Use Continue to Login on the invitation screen after an invitation has been accepted successfully. The screen confirms the invitation and tells you to verify your email with a one-time code.
If an email address is shown on the invitation confirmation, it is carried through to Login. If the invitation screen shows an error, Continue to Login is unavailable until the error is resolved.
If the invitation link is invalid or expired, request a new invitation from the person who invited you. If the link is missing its invitation details, reopen the complete link from the invitation email rather than typing the address manually.
Use Go to portal sign-up when the invitation screen says that sign-up is needed. This option takes you to the portal sign-up flow so you can create your portal access and return to accept the invitation.
If Go to portal sign-up is not shown, the current invitation message does not require that sign-up path. Follow the message on screen; for an invalid or expired invitation, ask for a new invitation.
The embedded-apps dashboard has no organizations available to display. Check Organizations, confirm that sign-up has been completed, and select Refresh.
Organizations exist, but the text in the organization search field does not match an organization name or owner email. Clear the search or try a shorter search.
The invitation is still loading or the invitation screen has an error. Wait for loading to finish, resolve the invitation issue, or request a new invitation if the link is invalid or expired.
Select it when the invitation screen says that sign-up is needed. Complete portal sign-up, return to the invitation link, and then use Continue to Login.
Ask the administrator who invited you to send a new invitation. Open the new invitation link and complete the acceptance and email verification steps.
Open Impersonation Sessions to review administrator impersonation sessions. Select a session to see the staff member, organization, status, and actions performed during that session.
Open Account Settings. At present, the screen indicates that the account settings feature will be added soon. Select Back to Settings to return to Settings.
