Use this guide to resolve sign-in errors, verification-code problems, redirection issues, and account setup interruptions in 3PM Command's Getting started experience.
Open 3PM Command and go to Getting started. Use the sign-in screen when you already have access, or open the sign-up screen to begin account setup. If you are signing in to Construction Admin, enter your email address to begin.
If the sign-in screen is loading or does not open as expected, wait briefly for the redirect. If it does not happen, select Click here if not redirected.
The Sign in error screen can appear when sign-in fails, a sign-in link is invalid or expired, or another problem interrupts the sign-in process. The message shown on the screen indicates which case applies:
Select Try again to return to the sign-in flow. Select Start over to return to the beginning of the sign-in flow.
For Construction Admin, a sign-in code is sent only when the email belongs to an eligible account. If you see “No admin account found for this email,” check that you entered the email associated with your Construction Admin access. An invited account must have an accepted, unexpired invitation before it can be used.
For Construction Admin:
A verification code expires after 10 minutes. You can make up to five attempts for one code. If the code expires or you use too many attempts, request a new code. A new code replaces the previous code.
Select Start over on the Sign in error screen when you want to begin again from the initial sign-in screen. This is useful when the link is invalid or expired, when you need to use a different sign-in account, or when the previous sign-in attempt keeps returning to the same error.
For Construction Admin, select Change Email if you are already at the verification-code step and need to use another email address. This returns you to the email step and clears the code you entered.
On the Construction Admin verification-code screen, select Change Email. Then:
If the new email is not connected to an eligible Construction Admin account, the code will not be sent. If you entered the wrong email, use Change Email again rather than continuing with a code sent to the previous address.
The sign-in attempt may have failed, the sign-in link may be invalid or expired, or another problem may have interrupted the process. Select Try again. If that does not help, select Start over.
Check that the email address is correct and belongs to an eligible Construction Admin account. Then check your junk or spam folder. If the address is correct and the code still does not arrive, wait for the resend countdown to finish and request another code.
Request a new verification code. A code is valid for 10 minutes. If you see a message saying that too many attempts were made, request a new code before trying again.
Yes. Select Change Email, enter the other email address, and select Send Verification Code. The new address must be connected to eligible Construction Admin access.
Select Click here if not redirected. This option is available while the sign-in and sign-up pages are redirecting.
Select Start over to begin a fresh sign-in flow. If you are using Construction Admin, confirm the email address, request a new code, and enter the complete six-digit code before selecting Verify.
