Treesafe can keep essential tree-care work moving when your connection drops. It uses information already saved on your device for offline viewing and keeps supported changes ready to send when you reconnect. For the best phone experience, install Treesafe from the Install Treesafe page before you leave coverage.
Treesafe takes you to the offline screen automatically when you try to open a page that is not available while your connection is down. The screen is headed and explains that the page has not been cached.
You can also open the offline screen directly if your organisation has provided its link. To prepare before going offline, open Install Treesafe from the Treesafe menu. This page also contains Sync status, where you can check what information is stored on your device.
Treesafe specifically advertises offline submission for clock-ins, safety forms and time sheets. Supported booking work, jobsheet submissions, and several safety forms can also be held for later synchronisation. Availability can vary by screen and by your permissions, so test the exact workflow before relying on it in a remote area.
When you are offline, the offline screen shows two useful lists:
The available page names include Bookings, Jobs, Time Sheets, Staff, Assets, Clients, Hazards, SRA, Site inspections, Asset inspections, Accident incidents, SQIF, Corrective actions, and Timesheets. The exact list depends on what has been synced to your device.
If both lists are empty, Treesafe displays You haven't opened any offline-capable pages yet, and no data has been synced to this device. Reconnect and visit a page (e.g. Daily, Jobs) to download data for offline use. Reconnect before attempting field work, then visit the required pages and select Refresh now.
The offline screen may show Back online and Reloading the page you tried to open… when the connection returns. You can also select Try again. It is unavailable while you are offline.
The offline page and previously prepared pages can be available in a supported browser, but Treesafe recommends installing the app for full offline support on a phone or tablet. Prepare and sync your required pages before losing coverage.
No. Only pages that are supported and have local information are available. The offline screen lists the pages currently available on your device.
Treesafe attempts to send supported pending changes when your connection returns. You can also open Sync status and choose Retry now. Confirm the result in Pending uploads and Failed.
No. It means Treesafe saved the change on your device and is waiting to send it. It becomes server-confirmed only after synchronisation succeeds.
The device shows the last version that was synced. Reconnect and select Refresh now to download current information before working offline again.
It appears under Failed with an error message. Select Retry after correcting the problem or restoring a reliable connection. Select Discard only when you are certain you no longer need to send that item.
The requested page has not been cached on this device. Return to a page under Recently visited or Pages with offline data. If the page is missing, reconnect, visit it, and select Refresh now.
Reconnect and open the pages you need. Then go to Install Treesafe and select Refresh now. If the lists remain empty, check that you are signed in with the account that has access to the required information.
Check whether the action is supported offline and look under Pending uploads. If it is pending, the item may be shown locally until it is sent. If it is not visible at all, reconnect and submit it online, or contact your supervisor or administrator.
Confirm that Treesafe shows Online — live data on the sync page. Wait briefly, then select Retry now. If the item moves to Failed, read the displayed error, select Retry after fixing the issue, or ask your administrator for help.
Select Try again or wait for the automatic reload to finish. If the connection is intermittent, move to a location with a stronger signal and retry.
Open the installed app once while online, sign in, visit the required pages, and use Refresh now. On iPhone or iPad, installation must be completed from Safari; other browsers do not currently support Treesafe installation. On Android or desktop, use Chrome or Edge and look for the browser’s install option.
Do not clear the browser or app data, uninstall Treesafe, or sign out until the device is online and Pending uploads shows All caught up. If an item is under Failed, leave it there while you seek help or retry it when the connection is reliable.