Verified against the latest product codeLast updated September 22, 20264 min read
If a meeting agenda item is missing, cannot be opened, or will not save, use the checks below. Most problems are caused by access level, required fields, an outdated browser page, or the item having been removed.
Common problems
New Agenda Item is not visible: you may have view-only access, or your account may not have access to meeting agendas. Ask an administrator to check your access.
The form will not submit: complete both required fields, Agenda Item From and Agenda Type. Choose a staff member and select either or . is optional.
Management
Health & Safety
Meeting Minutes
A staff member is missing from Agenda Item From: new submissions show active staff members only. Ask an administrator to confirm that the person is active.
The page looks empty: clear any search text or filters in the submissions list. The list can be searched by the submitter, meeting minutes, or agenda type.
A submission appears to be missing: the list shows the newest submissions first. Check the date and search without filters before assuming it was not saved.
Submissions that cannot be opened
Return to the meeting agenda list and try opening the item again by selecting its row or card.
Refresh the page, then try again. If you used an old bookmark or link, open the item from the current list instead.
If the item no longer appears, it may have been deleted. Deletion is permanent and cannot be undone.
If other items open but one particular item does not, contact an administrator with the submitter’s name, agenda type, and approximate submission time.
You must be signed in to view meeting agenda submissions. If you are sent away from the page or see an access message, your account may not have permission to view it.
Meeting agendas that cannot be edited
The Edit button is available only when your account can make changes. If it is not shown, you can view the agenda but cannot edit it.
If selecting Edit returns you to the agenda list, your access may be view-only. Ask an administrator to grant write access or make the change for you.
Complete Agenda Item From and Agenda Type before selecting Save changes. The agenda type must be Management or Health & Safety.
The staff selector normally contains active staff only. When you edit an agenda submitted by someone who has since been deactivated, that original person remains available for that agenda. If the person is not available, contact an administrator rather than choosing a different person.
After selecting Save changes, wait for the save to finish. Do not close the page while it is showing Saving.... A successful save returns you to the agenda details.
Changes that are not appearing
Look for a confirmation message that the meeting agenda was updated or submitted.
Open the agenda details again, then refresh the page.
Return to the list and remove search text and filters. Check the Submitted At value and remember that the newest items appear first.
If you submitted a new item from the form window, close the window and refresh the list. The item should then be included in Total Submissions and in the relevant type count.
If the page was open during a product update and saving fails with a message that the action could not be found, reload the page and submit the form again. Recheck the details before creating a second item, so you do not create a duplicate.
If a confirmation appears but the old content remains after a full reload, record the agenda type, submitter, time of the change, and any reference shown in the error message. Then contact an administrator.
When to contact an administrator
Contact an administrator when:
New Agenda Item or Edit is missing even though you should be able to create or change submissions.
You cannot view the meeting agenda list, or you are repeatedly redirected away from it.
The correct staff member is not available in Agenda Item From, especially when the person has recently changed status.
A submission is missing after you have cleared filters and refreshed the page.
Your changes do not appear after a successful confirmation and a full page reload.
You see repeated save errors, an unexplained error message, or a reference code. Include the exact message, the agenda type, the submitter, the approximate time, and the page you were using.
An administrator can verify your access, confirm whether the item still exists, check the staff member’s status, and investigate repeated save failures.