Treesafe’s mobile app helps you keep tree-care work moving when you are away from the office. Install it on a phone, tablet, or supported computer to access prepared work information, complete supported field tasks, capture inspection photos, and send your updates when a connection is available.
You need a Treesafe staff account to open the mobile-app area. From Treesafe, open the mobile-app area from your main navigation or profile menu. The page is titled and includes the description “Get Treesafe on your device + monitor offline sync”.
If Treesafe displays an installation prompt or banner while you work, you can use that to open the installation instructions. You can also return to the mobile-app area whenever you need to check connection, pending uploads, or local data.
Open Treesafe in Chrome or Edge. If Install Treesafe is available, select it. Otherwise, look for the install icon on the right side of the address bar, or open the browser menu and choose Install Treesafe.
On a browser that does not support installation, open Treesafe in Chrome on Android or desktop, or Safari on iPhone or iPad. After installation, the page confirms Treesafe is installed and advises you to open it from your home screen or app drawer for full offline support.
The mobile app supports offline submissions for clock-ins, safety forms, and time sheets. Other Treesafe areas may need a connection, so prepare the required information before travelling to a low-signal site.
Treesafe detects the connection available on your device; there is no manual mode switch. In Connection:
To prepare for offline work:
Refresh now is unavailable while offline. Reconnect, then use it to refresh the device’s information and make the wider app ready for offline use.
Yes, for supported work. The app can accept clock-ins, safety forms, and time sheets without signal, and it can keep inspection photos on the device for later upload. Refresh the app while online first.
Yes. When the connection returns, Treesafe attempts to send pending changes. You can monitor progress under Pending uploads and use Retry now if needed.
Open Local data after selecting Refresh now while online. The record count and last refresh time show what is stored on the device.
Installation is currently supported through Safari on iPhone and iPad, and Chrome on Android or desktop. If installation is unavailable in your browser, open Treesafe in one of those supported browsers.
Pending work is retained on the device and can sync when you reconnect. Reopen the installed app and check Pending uploads before leaving the device unattended.
Offline information must have been refreshed to your device, and some Treesafe areas require a connection. Refresh while online and check Local data before starting field work.
Reconnect to the internet and select Refresh now. Wait for the refresh to finish, then check Local data again. If the records you need are still missing, confirm that you are signed in with the correct staff account and contact your Treesafe administrator.
Check Connection. If the app is offline, move to a connected area and reopen Treesafe. When online, select Retry now and watch the pending count. Do not submit the same work repeatedly unless you have confirmed that the first item failed.
Read the error shown with the item. Correct the underlying issue if you can, then select Retry. If you do not want to send the item, select Discard. A submission that continues to fail is moved out of the pending list after five attempts; contact your supervisor or administrator before discarding important work.
Check that Treesafe has camera and photo access, that the device has free storage, and that you have a reliable connection. Keep the app open while the upload retries. If it remains under Failed, use Retry and share the displayed error with your administrator.
Move to a reliable network, wait a moment, and reopen the mobile app. Then check Connection and select Refresh now when it becomes available. If the status remains wrong, record whether other apps can access the internet and contact your administrator.