Set a new password

When you receive a password-reset link, use it to choose a replacement password and regain access to your account. The reset link is valid for 1 hour, so complete the process before it expires.

Getting there

1. Open the sign-in screen.
2. Select Forgot password?
3. Enter the email address associated with your account, then select Send reset link.
4. Check your inbox and open the password-reset email.
5. Select the reset link in the email. The Choose a new password screen opens.

If you already have a reset link, open it directly to go to the password-reset screen.

Key concepts

• The link expires after 1 hour. Request a new one if you do not use it in time.
• A reset link can be used only once. After your password is saved, the link is no longer valid.
• Your email address is fixed on this screen. Confirm that the displayed email address is yours. You cannot change it while resetting the password.
• Your new password must be between 8 and 64 characters.
• You must enter the same password twice. The Password and Confirm password fields must match.
• After a successful reset, the system attempts to sign you in with the new password and return you to the main workspace.

How to choose a new password

1. In Password, enter a new password with at least 8 characters.
2. Use the strength indicator as a guide while you type. It may show Too short, Weak, Fair, Good, or Strong.
3. Enter the identical password in Confirm password.
4. Select Update password.
5. Wait for the save to finish. Do not close the page while it shows Saving....

For the best result, choose a password that is at least 12 characters long and combines uppercase and lowercase letters, numbers, and special characters.

Tips & things to know

• Choose something memorable that you have not used elsewhere. The reset screen recommends picking a password you will remember and have not used on another service.
• A longer password improves the strength rating. The indicator also rewards a mix of uppercase and lowercase letters, numbers, and special characters.
• Keep your password private. Do not share it in email, messages, or with other people.
• If you did not request the reset email, do not use the link. Contact your administrator if you are concerned about account security.
• If you are signed in as another user when you open the link, your existing session is ended before the reset screen is prepared. This helps ensure the password change applies to the email shown.

FAQ

How long is the reset link valid?

It is valid for 1 hour from the time it is sent.

Can I use the same reset link more than once?

No. Once the password has been changed, the link is cleared and cannot be reused.

What if I do not receive the reset email?

Check your spam or junk folder and confirm that you entered the correct email address. Return to the password-reset request screen and select Send reset link again. For account security, the system shows a general confirmation whether or not an eligible account exists for that email.

What password should I use?

Use a password from 8 to 64 characters that you have not used elsewhere. For a stronger rating, use at least 12 characters and include uppercase and lowercase letters, a number, and a special character.

Will I be signed in after I change my password?

The system attempts to sign you in automatically with the new password and take you to the main workspace. If that does not complete, return to the sign-in screen and sign in manually.

Can I change the email address shown on the reset screen?

No. The reset link is tied to the email address that requested it. To reset a different account, return to the sign-in screen and request a new link using that account's email address.

Troubleshooting

“This reset link has expired”

The link is older than 1 hour or expired while you were using it. Return to the sign-in screen, select Forgot password?, and request a new link.

“This reset link is invalid”

The link may be incomplete, damaged, or intended for a different purpose. Request a new link from the sign-in screen rather than copying or editing the link.

“This reset link has already been used or is invalid”

A password may already have been saved with that link. Request a new link and use the newest email. Avoid opening an older reset email after requesting another one.

“Password must be at least 8 characters”

Enter a password with 8 or more characters. Passwords longer than 64 characters are not accepted.

“Password must be at most 64 characters”

Shorten the password to 64 characters or fewer.

“Passwords do not match”

Check both fields carefully and enter the same password in Password and Confirm password. If the characters are difficult to compare, use the show-password control, then hide the password again before submitting.

The page remains on the reset screen after I select Update password

Check for an error message and correct the issue shown. If the link has expired or has already been used, request a new one. If the page still does not complete, refresh the page and use the newest reset email, or select Back to sign in and try signing in manually.

I opened the link but see “Reset link invalid”

The link is missing, incomplete, expired, or invalid. Select Request a new link, enter your account email, and use the latest reset email. Select Back to sign in if you want to return without resetting your password.