When you receive a password-reset link, use it to choose a replacement password and regain access to your account. The reset link is valid for 1 hour, so complete the process before it expires.
If you already have a reset link, open it directly to go to the password-reset screen.
For the best result, choose a password that is at least 12 characters long and combines uppercase and lowercase letters, numbers, and special characters.
It is valid for 1 hour from the time it is sent.
No. Once the password has been changed, the link is cleared and cannot be reused.
Check your spam or junk folder and confirm that you entered the correct email address. Return to the password-reset request screen and select Send reset link again. For account security, the system shows a general confirmation whether or not an eligible account exists for that email.
Use a password from 8 to 64 characters that you have not used elsewhere. For a stronger rating, use at least 12 characters and include uppercase and lowercase letters, a number, and a special character.
The system attempts to sign you in automatically with the new password and take you to the main workspace. If that does not complete, return to the sign-in screen and sign in manually.
No. The reset link is tied to the email address that requested it. To reset a different account, return to the sign-in screen and request a new link using that account's email address.
The link is older than 1 hour or expired while you were using it. Return to the sign-in screen, select Forgot password?, and request a new link.
The link may be incomplete, damaged, or intended for a different purpose. Request a new link from the sign-in screen rather than copying or editing the link.
A password may already have been saved with that link. Request a new link and use the newest email. Avoid opening an older reset email after requesting another one.
Enter a password with 8 or more characters. Passwords longer than 64 characters are not accepted.
Shorten the password to 64 characters or fewer.
Check both fields carefully and enter the same password in Password and Confirm password. If the characters are difficult to compare, use the show-password control, then hide the password again before submitting.
Check for an error message and correct the issue shown. If the link has expired or has already been used, request a new one. If the page still does not complete, refresh the page and use the newest reset email, or select Back to sign in and try signing in manually.
The link is missing, incomplete, expired, or invalid. Select Request a new link, enter your account email, and use the latest reset email. Select Back to sign in if you want to return without resetting your password.