If you cannot remember your password, you can request a password-reset email from the sign-in screen. Use the link in that email to choose a new password and regain access to your account.
This opens the Reset your password screen.
If you decide not to reset your password, select Back to sign in to return to the sign-in screen.
The link is valid for 1 hour. After that, use Request a new link on the error screen, or return to Forgot password? and submit your email again.
No. The same confirmation appears whether an account exists for the email address or not. Check that you used the email address connected to your account.
Yes. If the first link expired, was used already, or never arrived, return to the password-reset screen and select Send reset link again. Use the newest message you receive.
Your password must be at least 8 characters and no more than 64 characters. Enter the same value in Confirm password.
You are signed in with the new password and returned to the main application.
Return to the password-reset screen and select Request a new link. Make sure the complete link is copied from the email and opened in the same browser. Do not use a link that was truncated or altered.
A reset link is only valid for 1 hour. Select Request a new link and complete the reset with the new email.
Make sure it contains 8–64 characters and that both password fields match. If the form shows Passwords do not match, re-enter both values carefully.
Return to the sign-in screen using Back to sign in and try the new password. If you still cannot access the service after requesting a fresh link and completing the reset, contact your administrator or organisation’s support contact for help confirming your account email and access.