Sign in to your TreeSafe account to access your tree-care work, safety, training, time, financial, and account information. You can use a one-time sign-in link sent to your email address or sign in with your password.
Getting there
Open TreeSafe and go to the sign-in page. If you are already signed in, the app takes you to your main workspace instead of showing the sign-in form.
Key concepts
Email sign-in link: Enter your email address and select Email me a sign-in link. The app sends a one-time link to your inbox. The link is valid for 24 hours and can be used only once.
Password sign-in: Select Use password instead, then enter your email address and password. A password must have at least 8 characters when it is created or changed.
Active access: Your account must be active and have access enabled. If it does not, signing in will not be available until an administrator updates your account.
How to sign in
Use an email sign-in link
On the sign-in page, leave the email sign-in option selected.
Enter your email address in Email.
Select Email me a sign-in link.
Open the email titled Your sign-in link and select the sign-in button.
After the link is verified, you are taken to your main workspace.
The app then shows Check your inbox and confirms the email address that received the link. If the message does not arrive, select Try again to return to the form and request another link.
Use your password
Select Use password instead.
Enter your email address in Email.
Enter your password in Password.
Select Sign in.
Use the eye control beside the password field if you need to check what you have entered. To return to the email option, select Use email sign-in link instead.
Tips & things to know
Check your spam, junk, or filtered folders if you are waiting for the email sign-in link.
A sign-in link expires after 24 hours and cannot be reused. If it has expired or was already used, request a new link.
Password sign-in is temporarily locked after 5 failed attempts within 15 minutes. The lock lasts 30 minutes. You can use the email sign-in link instead, or ask an administrator for help.
If your account has no password, use the email sign-in link. Password sign-in will show No password set for this account. Use the email sign-in link instead.
If you have forgotten your password, select Forgot password? and follow the instructions to request a reset link.
After changing your password, sign in with the new password. The app confirms this with Password updated.
After activating your account, sign in from the confirmation that says Account activated!
If the app displays Invalid email or password., check both fields carefully. For security, the same general message may appear when the account cannot be used for password sign-in.
FAQ
Which sign-in option should I use?
Use the email sign-in link if you do not have a password or prefer not to enter one. Use password sign-in if you have already set a password.
I did not receive my sign-in link. What should I do?
Check your spam or junk folder, confirm that the email address is correct, and select Try again to send a new link. If you still cannot sign in, contact your administrator.
Can I use a sign-in link more than once?
No. Each link can be used only once and expires after 24 hours. Request a new one if it no longer works.
Why does the app say that no active account was found?
The email address may not belong to an active account, or access may not be enabled for it. Ask your administrator to check your account.
What should I do if my password sign-in is locked?
Wait 30 minutes and try again, use the email sign-in link, or ask an administrator to unlock your account.
How do I reset my password?
Select Forgot password?, enter your email address, and request a reset link. Then create a new password and return to the app to sign in with it.
What if I am already signed in?
The app takes you directly to your main workspace, so you do not need to sign in again.