Use Vendor Portal in 3PM Drive to open an assigned Work Order, review its details, accept or reject it, share messages, and add supporting files. You can use the link from the company that sent the Work Order without signing in to 3PM Drive.
A Work Order link stays active for 30 days. If the company sends a newer link, the previous link is switched off.
The Vendor Portal shows only the information needed for this Work Order. It does not show other Work Orders or additional operational details.
You can attach images or PDF files to a message.
You can attach up to 10 files to one message. Each file must be smaller than 10 MB. Images must be JPEG, PNG, GIF, WEBP, or HEIC files; PDF files are also supported.
A message can contain text, files, or both. Message text can be up to 5,000 characters. The company is notified when your message is sent.
The company is notified of your answer. If you have already answered, select Change to declined or Change to accepted to change it. A completed Work Order cannot be answered.
If you reject a Work Order, messaging and file attachments are closed. Accept the Work Order again if you want to reply. A completed Work Order is read-only and shows a completion message instead of the message box.
No. Open the Vendor Portal link from the company that sent the Work Order.
The link works for 30 days. After that, ask the company to send the Work Order again.
Yes, unless the Work Order has been completed. Select Change to accepted and confirm your answer.
Yes. For an open Work Order, select Change to declined or Change to accepted and confirm the new answer. The company is notified of the change.
You can attach JPEG, PNG, GIF, WEBP, or HEIC images and PDF files. Each file must be smaller than 10 MB, and you can attach up to 10 files to one message.
Yes, while the Work Order is unanswered. If you reject it, messaging closes until you accept it again. Messaging also closes when the Work Order is completed.
Yes. A completed Work Order can be reviewed, but you cannot answer it, send messages, or attach files.
Work Order links stay active for 30 days. Reply to the email you received or contact the company that sent it and ask them to send the Work Order again.
The company may have replaced or switched off the link. Check your inbox for a newer email and open its link. If there is no newer email, ask the company to resend the Work Order.
Open it directly from the email instead of copying and pasting it. If it still does not open, ask the company to share the Work Order again.
Check that the file is an image or PDF file and smaller than 10 MB. If the Work Order is completed or you rejected it, attachments are not available. Remove the file and try again, or ask the company to provide another way to share it.
Make sure your message contains text or that at least one file has finished uploading. Message text must be no more than 5,000 characters. If you rejected the Work Order, accept it again before replying. Completed Work Orders cannot receive messages.
Check whether the Work Order has been completed. Completed Work Orders are read-only. If the link has expired, been replaced, or will not open, ask the company to send a new one.
