Features
See how Sortd works
Three capabilities that turn reactive support into a proactive advantage. Each one works automatically — your team stays in control.
INSTANT TRIAGE
Every ticket, classified in under a second
Sortd reads incoming tickets and instantly determines whether it's a question, a bug report, or a feature request — then routes it to the right workflow automatically.
- Classifies tickets by intent with high accuracy
- Ambiguous tickets flagged for human review — never guesses
- Full audit log so you can see every decision the AI made
- Works with any ticket source: CRM widget, API, or email
KNOWLEDGE BASE
Answers from your docs, not hallucinations
When a customer asks a question, Sortd searches your documentation semantically, finds the right answer, and responds — with source links so they can verify.
- Semantic search that understands meaning, not just keywords
- Every answer cites the source document
- Confidence scoring — low-confidence answers go to humans instead
- Knowledge base re-indexes automatically when your docs change
CODE FIX
From bug report to pull request, automatically
When a bug is reported, Sortd searches your codebase, identifies the suspect files, analyzes the root cause, and proposes a fix — complete with a ready-to-review pull request.
- Searches your entire codebase to find relevant files
- Analyzes screenshots for UI bugs automatically
- Generates a fix proposal with file diffs
- Human approval required before any PR is created — your team stays in control
Stop firefighting tickets. Start shipping.
Join the teams getting early access to Sortd. Limited spots available.