Three ways your support gets smarter
Every ticket classified and routed in seconds
No more manual sorting. Sortd reads every incoming ticket, classifies it as a question, bug report, or feature request, and routes it to the right workflow — before your team even opens their inbox.
Questions answered instantly from your docs
Your knowledge base becomes a living support agent. Sortd searches your docs semantically, finds the right answer, and responds to the customer — with source links. No hallucinations, no guesswork.
Bugs analyzed and fixed before you assign them
When a bug comes in, Sortd searches your codebase, identifies the suspect files, analyzes the root cause, and proposes a fix — ready for your team to review and merge. Support tickets become pull requests.
From ticket to resolution in seconds
Customer submits a ticket
Via your CRM, support widget, or API. Takes 30 seconds.
AI agents analyze and resolve
Classification, knowledge search, code analysis, and fix proposal — all automated.
Your team reviews and ships
Answers go to customers. Fix PRs go to your devs. Humans stay in control.
Common questions
Sortd proposes code fixes complete with diffs and file references. But nothing ships without your team's approval. Every fix goes through a human review step before a pull request is created. Your developers stay in full control.
Every knowledge base answer includes a confidence score and source links back to your documentation. Low-confidence answers are flagged for human review instead of being sent to customers. You set the threshold.
Sortd connects to your codebase via GitHub, your docs via our knowledge base, and your customers via an embeddable support widget or API. No need to rip out your existing stack — it layers on top.
Your code is analyzed in isolated, ephemeral environments. We use vector embeddings for search — your raw source code is never stored in plain text. All data is encrypted in transit and at rest.
We're onboarding early access teams now and plan to open general availability in 2026. Request access to get in early and help shape the product.
Stop firefighting tickets. Start shipping.
Join the teams getting early access to Sortd. Limited spots available.